(Important: by ordering you agree to these Terms & Conditions)

• Adults & ducklings are farm pick up only. We currently do not ship adults or ducklings.

• Hatching eggs & shipping- hatching eggs can be picked up at the farm or shipped via Canada Post or Purolator across Canada. We do NOT ship to any other country. All hatching eggs are handled with great care on the farm, properly stored, and packaged extremely well for shipping. Fertility tests are done frequently to ensure ultimate viability. Once the hatching eggs leave the farm, Dusky Feathers Waterfowl is no longer liable for any issues or problems regarding your eggs. We are not liable for any issues or problems that may arise regarding irregularities or mishandling by Canada Post or Purolator. Due to innumerable issues beyond our control during the shipping process, we do not guarantee hatching eggs. Be aware that hatching eggs are fragile and therefore inherently risky to ship.

• Packaging Fee- There is a $0.39/egg packaging fee. This will help cover the cost of materials such as bubble wrap, boxes, and labeling.

• Pre Orders of hatching eggs-hatching egg pre orders will be listed on the website. Every effort will be made to keep the listings as up to date as possible. You will be able to choose your preferred ship day, breed/color of duck, and how many eggs you are wanting to reserve. To reserve hatching eggs you must pay a small deposit. The eggs will NOT be considered reserved until the deposit is paid. If you decide to cancel your hatching egg order OR you miss your shipment date due to lack of payment before the date and time specified, the deposit is non-refundable. In the event that we are unable to fill your hatching egg order for the week the deposit was placed, the full amount of the deposit will be refunded. Customers will be served in this order: pre orders with paid deposits, pre orders with refunded deposits, customers on the hatching egg wait list.

• Hatching egg WAIT list- If you aren’t ready to pre order hatching eggs OR the hatching egg pre order limit has been reached OR you are hoping for a shipment before the listed shipping dates, you can get on the hatching egg wait list. Simply fill out the wait list form for hatching eggs and you will be contacted when/if they are available. No deposits are required to be on the wait list. Being on the wait list does not ensure the hatching eggs you are interested in will be available for you. Being on the wait list simply assures that IF the hatching eggs are available for purchase, you will be contacted.

• Pre-Orders of ducklings- 50% of the total is due upon pre ordering to reserve ducklings and the remainder is due at pick-up. The ducklings will NOT be considered reserved until the deposit is paid. If for any reason you choose to cancel your duckling order, the 50% deposit is non-refundable. In the event that we are unable to fill your duckling order by the 15th of July, due to the sometimes unpredictable nature of some aspects of farming such as predator loss or infertility, the full amount of the deposit will be refunded.

  Due to the sometimes unpredictable nature of farming, the pick-up date for ducklings is approximate. We will update you if there is major rescheduling.

• Duckling WAIT list- If you aren’t ready to pre order ducklings OR the duckling pre order limit has been reached, you can get on the duckling wait list. Simply fill out the wait list form for ducklings and you will be contacted when/if they are available. No deposits are required to be on the wait list. Being on the wait list does not ensure the ducklings you are interested in will be available for you. Being on the wait list simply assures that IF the ducklings are available for purchase, you will be contacted.

• Adult duck WAIT list- currently there is NO pre ordering available for adult ducks. However, there is a wait list. If you are interested in purchasing adult ducks, fill out the wait list form for adult ducks and you will be contacted when/if they are available. No deposits are required to be on the wait list. Being on the wait list does not ensure the ducks you are interested in will be available for you. Being on the wait list simply assures that IF the ducks are available for purchase, you will be contacted.

• Payment- we accept cash, cheque, or etransfer. For hatching eggs, full payment (including shipping) is due before shipping or at pick-up.

• Invoicing- You will receive an invoice via email. Since Dusky Feathers Waterfowl is a branch of McDonald Farm, the invoices will be sent out with some McDonald Farm contact info. Be sure to check your spam folder when awaiting an invoice email.

• Pricing- we reserve the right to change pricing at any time. If prices are changed after invoicing but before your order is picked up/shipped, invoiced prices will be valid.

• When your order is ready- Hatching eggs are shipped across Canada. We do NOT currently ship hatching eggs to any other country. Ducklings and adults are farm pick up only. We do NOT currently ship ducklings or adults. Hatching eggs will be shipped on the dates listed on the website. In the event of a holiday, hatching eggs will be shipped the day after. Due to the sometimes unpredictable nature of farming, the pick-up date of ducklings and adults is approximate. We will update you if there is major rescheduling. We will contact you via email, text or phone in the week before your order is ready to ship or pick-up. We require a response within 48 hours to finalize transactions. Shipping days are Mondays (or Tuesdays if Monday was a holiday) to give the package the best possible chance of arriving on time and in good condition. No hatching egg order will be shipped without full payment of product and shipping. If you are unable to pick-up your live bird order within 3 days of the set pick-up date, there is a $1 charge per bird per 24 hours. We will consider your live bird order abandoned after 7 days in which case you forfeit your deposit and the birds.

• Once the birds are in your care, they are your responsibility- we are not liable for any health issues or disease that may occur once the birds have left our care. We go to great lengths to ensure our birds are healthy and well cared for to give them the best possible chance to thrive.

Thank you for understanding!!